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Pooling agents for customer-intensive services

Wang, Zhongbin; Yang, Luyi; Cui, Shiliang; Ülkü, Sezer; … - In: Operations research 71 (2023) 3, pp. 860-875

Persistent link: https://www.econbiz.de/10014309087

Need for speed : the impact of in-process delays on customer behavior in online retail

Gallino, Santiago; Karacaoglu, Nil; Moreno, Antonio - In: Operations research 71 (2023) 3, pp. 876-894

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Social queues (cues) : impact of others’ waiting in line on one’s service time

Ülkü, Sezer; Hydock, Chris; Cui, Shiliang - In: Management science : journal of the Institute for … 68 (2022) 11, pp. 7958-7976

Persistent link: https://www.econbiz.de/10014279455

Privacy management in service systems

Hu, Ming; Momot, Ruslan; Wang, Jianfu - In: Manufacturing & service operations management : M & SOM 24 (2022) 5, pp. 2761-2779

Persistent link: https://www.econbiz.de/10014295365

To wait or not to wait : effect of apologies and explanations on customer call abandonment

Wu, Jintao; Wu, Tong; Zhang, Hongbin; Schlegelmilch, Bodo B. - In: The service industries journal 44 (2024) 11/12, pp. 851-872

Persistent link: https://www.econbiz.de/10015050134

Should I wait or should I go? : travelling versus waiting for better healthcare

Lippi Bruni, Matteo; Ugolini, Cristina; Verzulli, Rossella - In: Regional science & urban economics 89 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10013254545

Predicting delays in service operations

Schéele, Fabian von; Haftor, Darek M.; Pashkevich, Natallia - In: Service business 16 (2022) 2, pp. 211-226

Persistent link: https://www.econbiz.de/10013273610

Investigating the impact of service line formats on satisfaction with waiting

Kumar, Piyush; Dada, Maqbool - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 974-993

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Pre-service recovery : impact on customer satisfaction and acceptable waiting time

Qin, Jin; Xu, Fengqin; Wang, Rui - In: The service industries journal 43 (2023) 1/2, pp. 64-84

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An emergency medical services system design using mathematical modeling and simulation-based optimization approaches

Hatami-Marbini, Adel; Varzgani, Nilofar; Sajadi, Seyed … - In: Decision analytics journal 3 (2022), pp. 1-13

The healthcare system is no stranger to resource challenges in the face of unlimited demand to fulfill healthcare objectives of satisfying patients, maintaining service quality, and maximizing profit. Healthcare decision-makers are responsible for devising effective methods for allocating scarce...

Persistent link: https://www.econbiz.de/10013339232