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Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline; Ruyter, Ko de; Streukens, Sandra - 2003
Persistent link: https://www.econbiz.de/10001780968
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Juggling justice and care : gendered customer service in the contemporary airline industry
Tyler, Melissa; Taylor, Steve - In: Customer service : empowerment and entrapment, (pp. 60-78). 2001
Persistent link: https://www.econbiz.de/10001628787
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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques; Jurgens-Panak, Michele - 1992
Persistent link: https://www.econbiz.de/10000346024
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan - 1999
Persistent link: https://www.econbiz.de/10000168439
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende
Spöttl, Georg; Rauner, Felix; Moritz, Eckehard Fozzy - 1997
Persistent link: https://www.econbiz.de/10000625742
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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
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Medicare customer service delivery : Health insurance Commission
2002
Persistent link: https://www.econbiz.de/10001714783
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Delivery local/municipal services
Kitchen, Harry M. - In: Public services delivery, (pp. 117-152). 2005
Persistent link: https://www.econbiz.de/10003002271