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Signaling service quality through queue disclosure

Guo, Pengfei; Haviv, Moshe; Luo, Zhenwei; Wang, Yulan - In: Manufacturing & service operations management : M & SOM 25 (2023) 2, pp. 543-562

Persistent link: https://www.econbiz.de/10014302135

The antedecents of re-purchase intentions : the service quality perspective

Perrone, Anthony; Wong, Ho Yin - In: International journal of services, economics and management 5 (2013) 3, pp. 203-221

Persistent link: https://www.econbiz.de/10010255102

Selective halo effects arising from improving the interpersonal skills of frontline employees

Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502

Persistent link: https://www.econbiz.de/10010203520

Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market

Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12

Persistent link: https://www.econbiz.de/10009713929

Interlinking service delivery innovation and service quality : a conceptual framework

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 5, pp. 1807-1821

Persistent link: https://www.econbiz.de/10011412453

Factors affecting customer behavior in telecommunication industry

Rahmoun, Mbarek - 2020

Persistent link: https://www.econbiz.de/10012211403

Signaling quality via long lines and uninformative prices

Debo, Laurens; Rajan, Uday; Veeraraghavan, Senthil K. - In: Manufacturing & service operations management : M & SOM 22 (2020) 3, pp. 513-527

Persistent link: https://www.econbiz.de/10012242927

A queueing model to evaluate the impact of patient 'batching' on throughput and flow time in a medical teaching facility

Dobson, Gregory; Lee, Hsiao-hui; Sainathan, Arvind; … - 2012

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

Persistent link: https://www.econbiz.de/10009699387

Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

Persistent link: https://www.econbiz.de/10010479060

Optimal choice for appointment scheduling window under patient no-show behavior

Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142

Persistent link: https://www.econbiz.de/10011437197