We consider a sales effort management problem under an all-or-nothing constraint. The seller will receive no bonus/revenue if the sales volume fails to reach a predetermined sales target at the end of the sales horizon. Throughout the sales horizon, the sales process can be moderated by the...

With food delivery services, customers can hire delivery workers to pick up food on their behalf. To investigate the long-term impact of food delivery services on the restaurant industry, we model a restaurant serving food to customers as a stylized single-server queue with two streams of...

Surge pricing in ride hailing platforms is a pivotal and controversial subject. In this paper, we investigate surge pricing from a temporal perspective; in particular, we highlight the strategic behavior by riders and drivers and that drivers respond to surge pricing much slower than riders. We...

Many traditional retailers and e-tailers like Walmart and Amazon have been implementing omnichannel strategies, such as buy-online pickup-at-store (BOPS), buy-online ship-to-store (BOSS), and buy-online ship-from-store (BOFS). We build a stylized model to investigate the impacts of these...

This paper describes the impression data and corresponding user, creator, and music content card data from NetEase Cloud Music. This data set is collectively supplied by the Revenue Management and Pricing (RMP) Section of INFORMS and NetEase Cloud Music to support data-driven research in...

Problem definition: We study customer-centric privacy management in service systems and explore the consequences of extended control over personal information by customers in such systems.Methodology: We adopt a stylized queueing model to capture a service environment that features a service...