We consider a queueing system in which customers are loss averse towards both price and delay attributes: customers compare these two attributes to their rational expectations of the outcomes, with losses being more painful than equal-sized gains being pleasant. We first study customers'...

Problem definition: One prominent operational difference between JD and Tmall (Alibaba's online platform), two giant Chinese online retailers is that the former establishes, self-manages and provides the logistics service while the latter does not and relies on logistics outsourcing. Thus,...

We investigate a server's best queue disclosure strategy in a single-server service system with an uncertain quality level (which is assumed to be binary). We consider this problem from the perspective of a Bayesian persuasion game. The server first commits to a possibly mixed strategy stating...

When a patient's illness perception is inconsistent with a doctor's diagnosis result, she may seek for more doctoral opinions, a behavior called doctor shopping. Patients then update their beliefs about their health status, following the Bayes' rule. In this study, we model and derive patients'...