We consider two balking queue models with different types of information about delays. Potential customers arrive according to a Poisson process, and they decide whether to stay or balk based on the available delay information. In the first model, an arriving customer learns a rough range of the...

Information about delays can enhance service quality in many industries. Delay information can take many forms, with different degrees of precision. Different levels of information have different effects on customers and therefore on the overall system. To explore these effects, we consider a...

We consider a single server queueing system in which service shuts down when no customers are present, and is resumed when the queue length reaches a given critical length. We assume customers are heterogeneous on delay sensitivity and analyze customers’ strategic response to this mechanism...

We study strategic customer behavior in a multiserver stochastic service system with a congestion-based staffing (CBS) policy. With the CBS policy, the number of working servers is dynamically adjusted according to the queue length. Besides lining up for free service, customers have the option...