This paper considers a monopoly firm (carrier) that charges a uniform price to passengers. Passengers are delay-sensitive and hence demand rates depend on waiting times. The carrier can choose to reveal or hide waiting time information. We show that optimal information strategies depend on the...

This paper studies the efficiency of two subsidy schemes widely used in health-care systems: unconditional and conditional. Unconditional schemes partially subsidize customers seeking private care without pre-requirement, whereas conditional schemes fully subsidize those who have waited...

We consider a service market with two firms that provide regular and premium services respectively. Customers are delay sensitive and heterogeneous on evaluating the service level. We show that the service differentiation, together with customer heterogeneity, results in market segmentation...

This paper explores the impacts of a novel business strategy, termed as platform integration, which provides a new option for customers to simultaneously request on-demand rides from multiple ride-sourcing platforms through a third-party integrator. Platform integration may strengthen platform...

Customer panic buying behaviors have been widely observed in recent years, especially when there is supply disruption risk. We study how a profit-maximizing retailer or a welfare-maximizing government can use information design to effectively influence customer behaviors. We use the Bayesian...

We consider strategic behavior and the socially optimal requirements for customers to place duplicate orders with the intention of speeding up their service. We first study a situation in which customers place duplicate orders in a one-server, random order service system. We demonstrate that...