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Strategic queueing behavior and its impact on system performance in service systems with the congestion-based staffing policy
Guo, Pengfei; Zhang, Zhe George - In: Manufacturing & service operations management : M & SOM 15 (2013) 1, pp. 118-131
Persistent link: https://www.econbiz.de/10009750973
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Strategic behavior and social optimization in partially-observable Markovian vacation queues
Guo, Pengfei; Li, Qingying - In: Operations research letters 41 (2013) 3, pp. 277-284
Persistent link: https://www.econbiz.de/10009757334
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On the Downs-Thomson paradox in a self-financing two-tier queuing system
Guo, Pengfei; Lindsey, Robin; Zhang, Zhe George - In: Manufacturing & service operations management : M & SOM 16 (2014) 2, pp. 315-322
Persistent link: https://www.econbiz.de/10010367144
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Strategic behavior and social optimization in Markovian vacation queues : the case of heterogeneous customers
Guo, Pengfei; Hassin, Refael - In: European journal of operational research : EJOR 222 (2012) 2, pp. 278-286
Persistent link: https://www.econbiz.de/10009570428
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Analysis and comparison of queues with different levels of delay information
Guo, Pengfei; Zipkin, Paul Herbert - In: Management science : journal of the Institute for … 53 (2007) 6, pp. 962-970
Persistent link: https://www.econbiz.de/10003490967
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The effects of the availability of waiting-time information on a balking queue
Guo, Pengfei; Zipkin, Paul Herbert - In: European journal of operational research : EJOR 198 (2009) 1, pp. 199-209
Persistent link: https://www.econbiz.de/10003853465
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Equilibrium strategies for placing duplicate orders in a single server queue
Guo, Pengfei; Hassin, Refael - In: Operations research letters 43 (2015) 3, pp. 343-348
Persistent link: https://www.econbiz.de/10011309517
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Managing nonperishable inventories with learning about demand arrival rate through stockout times
Bensoussan, Alain; Guo, Pengfei - In: Operations research 63 (2015) 3, pp. 602-609
Persistent link: https://www.econbiz.de/10011292954
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On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers : the case with general reward function and multiple servers
Li, Xin; Li, Qingying; Guo, Pengfei; Lian, Zhaotong - In: International journal of production economics 193 (2017), pp. 726-736
Persistent link: https://www.econbiz.de/10011758606
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Quality-speed competition in customer-intensive services with boundedly rational customers
Li, Xin; Guo, Pengfei; Lian, Zhaotong - In: Production and operations management : an international … 25 (2016) 11, pp. 1885-1901
Persistent link: https://www.econbiz.de/10011626758