Global business practice shows that firms tend to maintain more financial slack during the time with volatile demand. But whether holding excess financial resources translates to better operational efficiency in an uncertain environment is an open question. Intuitively, financial slack is...

Purpose – Inspired by the recent opening up of the Chinese banking market and by the ensuing location strategies adopted by foreign banks, the purpose of this paper is to develop an empirical analysis on location strategies. The paper enriches the existing literature by including many...

This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys....