Chebat, Jean-Charles; Sirgy, M. Joseph; Grzeskowiak, Stephan - In: Journal of Business Research 63 (2010) 7, pp. 735-740
One way to generate more traffic in a mall is to build a strong mall image perceived by shoppers as delivering a unique bundle of benefits. Such effort has to be guided by a performance metric, namely a comprehensive measure of mall image. We hypothesize that mall image can best be...