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Impact of retail environment extraordinariness on customer self-concept
Kaltcheva, Velitchka D.; Patino, Anthony; Chebat, … - In: Journal of business research : JBR 64 (2011) 6, pp. 551-557
Persistent link: https://www.econbiz.de/10008988833
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Retailing evolution research : introduction to the special section on retailing research
Ortinau, David J.; Babin, Barry J.; Chebat, Jean-Charles - In: Journal of business research : JBR 64 (2011) 6, pp. 541-542
Persistent link: https://www.econbiz.de/10008988836
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Effects of mall atmosphere on mall evaluation : teenage versus adult shoppers
Massicotte, Marie-Claude; Michon, Richard; Chebat, … - In: Journal of retailing and consumer services 18 (2011) 1, pp. 74-80
Persistent link: https://www.econbiz.de/10008839772
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Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Zourrig, Haithem; Chebat, Jean-Charles - In: International journal of quality and service sciences 1 (2009) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10003915361
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The effectiveness of cigarette warning label threats on nonsmoking adolescents
Sabbane, Lalla Ilhame; Lowrey, Tina M.; Chebat, Jean-Charles - In: Journal of consumer affairs : official publication of … 43 (2009) 2, pp. 332-345
Persistent link: https://www.econbiz.de/10009531224
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More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles; Davidow, Moshe; Borges, Adilson - In: Journal of business research : JBR 64 (2011) 8, pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
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"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson; Herter, Márcia Maurer; Chebat, … - In: Journal of retailing and consumer services 22 (2015), pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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"In-group love and out-group hate?" : a cross cultural study on customers' revenge, avoidance and forgiveness behaviors
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 68 (2015) 3, pp. 487-499
Persistent link: https://www.econbiz.de/10010495372
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When income matters : customers evaluation of shopping malls' hedonic and utilitarian orientations
Allard, Thomas; Babin, Barry J.; Chebat, Jean-Charles - In: Journal of retailing and consumer services 16 (2009) 1, pp. 40-49
Persistent link: https://www.econbiz.de/10003803130