Purpose In this paper we present a systemic approach to modeling coopetition between firms that provides a methodology for analyzing the strategic incentives for organizations to engage in coopetition relationships (the why) and the organization design required to address the complexities...

Platforms like eBay allow product seekers and providers to meet and exchange goods. On eBay, consumers can return a product if it does not correspond to expectations; eBay is the third-party firm in charge of assuring that the agreement among seekers and providers will be respected. Who provides...

Purpose – The purpose of this paper is to provide a framework for understanding value‐added and abuse prevention activities in business processes. Design/methodology/approach – The paper considers business processes as a regulation mechanism that an organization uses to survive and...