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Consumer reaction to crowding for extended service encounters
Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10008170265
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The impact of experiential consumption cognitions and emotions on behavioral intentions
Bigné, J.Enrique; Mattila, Anna S.; Andreu, Luisa - In: The journal of services marketing 22 (2008) 4, pp. 303-315
Persistent link: https://www.econbiz.de/10008074925
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The role of post-training self-efficacy in customers' use of self service technologies
Zhao, Xinyuan; Mattila, Anna S.; Tao, Li-Shan Eva - In: International journal of service industry management : IJSIM 19 (2008) 4, pp. 492-505
Persistent link: https://www.econbiz.de/10008089725
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How to handle PR disasters? An examination of the impact of communication response type and failure attributions on consumer perceptions
Mattila, Anna S. - In: The journal of services marketing 23 (2009) 4, pp. 211-218
Persistent link: https://www.econbiz.de/10008272445
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The role of post-training self-efficacy in customers' use of self service technologies
Zhao, Xinyuan; Mattila, Anna S.; Tao, Li-Shan Eva - In: International journal of service industry management : IJSIM 19 (2008) 3-4, pp. 492-505
Persistent link: https://www.econbiz.de/10008100325
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The impact of experiential consumption cognitions and emotions on behavioral intentions
Bigné, J.Enrique; Mattila, Anna S.; Andreu, Luisa - In: The journal of services marketing 22 (2008) 4-5, pp. 303-315
Persistent link: https://www.econbiz.de/10008105464
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The role of store environmental stimulation and social factors on impulse purchasing
Mattila, Anna S.; Wirtz, Jochen - In: The journal of services marketing 22 (2008) 7, pp. 562-567
Persistent link: https://www.econbiz.de/10008112759
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The effects of consumer expertise on evoked set size and service loyalty
Wirtz, Jochen; Mattila, Anna S. - In: The journal of services marketing 17 (2003) 6-7, pp. 649-665
Persistent link: https://www.econbiz.de/10007103664
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The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.; Wirtz, Jochen - In: International journal of service industry management : IJSIM 13 (2002) 3-4, pp. 214-230
Persistent link: https://www.econbiz.de/10007107101
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The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.; Wirtz, Jochen - In: International journal of service industry management : IJSIM 13 (2002) 3-4, pp. 214-230
Persistent link: https://www.econbiz.de/10007108257