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Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi; Mattila, Anna S. - In: International journal of hospitality management 90 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
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Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing; Choi, Sungwoo; Mattila, Anna S. - In: Journal of business research : JBR 98 (2019), pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
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Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 78 (2019), pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
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How rational thinking style affects sales promotion effectiveness
Yang, Bi; Mattila, Anna S. - In: International journal of hospitality management 84 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012146209
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Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
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Healthy taste of high status : signaling status at restaurants
Shin, Joongwon; Mattila, Anna S. - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 40-52
Persistent link: https://www.econbiz.de/10012158120
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"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
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In search of diners responsive to health cues : insights from U.S. consumers
Shin, Joongwon; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 260-269
Persistent link: https://www.econbiz.de/10012121733
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The effects of internal and external reference prices on travelers’ price evaluations
Choi, Choongbeom; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 57 (2018) 8, pp. 1068-1077
Persistent link: https://www.econbiz.de/10011938066
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When pizza doesn't sound as good as usual : restrained versus unrestrained eaters' responses to gluten-free menu items
Shin, Joongwon; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 59 (2018) 4, pp. 397-410
Persistent link: https://www.econbiz.de/10011943080