Purpose – The purpose of this paper is to determine the job characteristics or key success factors of current multi‐unit managers (MUMs) in a large casual dining restaurant organization. Design/methodology/approach – The paper is a case study methodology which was used to survey a group of...

Purpose – The purpose of this paper is to determine differences in perceived needs of training among multi‐unit managers (MUMs) in a large casual dining restaurant organization. Design/methodology/approach – Case study methodology was used to survey a group of 71 MUMs in one organization...

Purpose: This study aims to investigate the decision-making process consumers engage in when choosing to return to a restaurant that has experienced a foodborne illness outbreak. Design/methodology/approach: A scenario-based survey was conducted to collect data from 1,025 respondents on their...

This study investigates the experiences of both faculty and hosting property executives with internship programs offered through the Council for Hotel, Restaurant, and Institutional Education. Surveys were sent, via myriad methods, to participants asking for a summary of their experiences and...