Basic Methodological Approaches -- Other Methodological Approaches -- MUSA: Multicriteria Satisfaction Analysis -- Extensions of the MUSA Method -- Advanced Topics on the MUSA Method -- Customer Satisfaction Surveys and Barometers -- Applications in Business Organizations -- Customer...

Presents recent advances in both models and systems for intelligent decision making.Organisations often face complex decisions requiring the assessment of large amounts of data. In recent years Multicriteria Decision Aid (MCDA) and Artificial Intelligence (AI) techniques have been applied with...

This book gathers a selection of refereed papers presented at the 4th International Symposium and 26th National Conference of the Hellenic Operational Research Society. It highlights recent scientific advances in operational research and management science (OR/MS), with a focus on linking OR/MS...