It has been argued that guilt aversion (the aversion to violate others' expectations) and the compliance to descriptive social norms (the aversion to act differently than others in the same situation) are important drivers of human behavior. We show in a formal model that both motives are...

We study the value of skill management in organizations. In a natural field experiment with 2,582 service technicians, we vary managers' ability to monitor and manage employee skills. We find that removing managers' access to hard information on employee skills reduced training intensity, work...

We investigate whether incentive schemes signal social norms and thus affect behavior beyond their direct economic consequences. A principal-agent experiment is studied in which prior to contract choice principals are informed about past actions of other agents and thus have more information...

Milton Friedman has famously claimed that the responsibility of a manager who is not the owner of a firm is "to conduct the business in accordance with their [the shareholders'] desires, which generally will be to make as much money as possible." In this paper we argue that when contracts are...

We study bonus assignments by managers who have discretion over bonus timing, analyzing extensive personnel records and linked survey data from a multinational firm. We find that – even though the bonus system is intended to provide timely rewards – managers award most bonuses at the end of...