/methodology/approach – The paper uses data from perceptions from managers in 255 electrical and electronics (E&E) firms in Malaysia and it … quality improvement practices. Practical implications – The results of this paper can be used by managers to prioritize the … practice and performance can be recommended to managers so that they can allocate resources to improve these factors to achieve …

that there is an enthusiasm among managers in implementing TQM in their organizations. According to the respondents, 41 per … thorough understanding of TQM philosophies and techniques among the managers. Practical implications – The findings of the … managers in Sri Lanka.  …

of each one of these items was investigated among nearly 400 managers. The quantitative evidence was further analyzed by … of TQM that could be adopted in assessing managers' awareness of it.  …

barriers to teamwork. Suggests that managers need to create a reward system in which they are the supplier and the employee is …

Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of …

the capability to change direction frequently. Argues that the choice managers make about which direction they take … approaches can be placed in one of these. Concludes that those senior managers of companies who were seen as leaders in quality …

?” Empirical support can be gathered for this question which will allow managers to make informed decisions about the potential …

hotels in Wellington was undertaken, focusing on restaurant managers and front‐line staff. Reports that a number of findings …