that managers can better understand how to use them in practice. Design/methodology/approach – Published research was … process. Practical implications – Service managers can use the proposed framework to examine the applicability of these …

quality managers of 88 publicly listed Jordanian manufacturing firms. Exploratory factor analysis is then used to create an …/implications – The classification provided can help managers to better visualize, understand and implement the concept of quality costing …. It provides a framework within which practices can be structured and evaluated; managers can identify areas in their …

assurance policies. Moreover, primary data were collected through a number of interviews with managers and quality experts …/implications – The main limitation of the study is the fact that in both cases only managers and top administrators were approached … complex and problematic. Second, it focuses on the responses of managers, who always play the most significant role in the …

quality of products and services. A key element of quality improvement is the quality‐conscious management policy. Managers … stimulating factors and information sources that may contribute to improving managers’ knowledge on quality.  …

Using survey data ( n = 205) obtained from retail managers and executives of national retail chain store companies, we …

managers and provide an overview of the main issues these present for retailers in the future. Design … questionnaire survey with 286 male and female UK retail managers. Findings – Managers generally reported satisfaction with their … current jobs and were highly ambitious to develop their careers. Factors managers particularly associated with facilitating …

(ICT) investments as perceived by ICT managers. Design/methodology/approach – The paper starts with an overview and a … investment (as perceived by ICT managers). Hardware is diminishing as a stand‐alone ICT component. The paper also exposes the … investments and the evaluation rating given by ICT managers.  …

‐Devnya. The study framework was discussed with managers on the basis of the environmental practices of Solvay Sodi, Devnya Cement … managerial and public implications of the eco‐cluster concept as an innovative tool for Bulgarian managers are revealed.  …