quality of products and services. A key element of quality improvement is the quality‐conscious management policy. Managers … stimulating factors and information sources that may contribute to improving managers’ knowledge on quality.  …

Using survey data ( n = 205) obtained from retail managers and executives of national retail chain store companies, we …

managers and provide an overview of the main issues these present for retailers in the future. Design … questionnaire survey with 286 male and female UK retail managers. Findings – Managers generally reported satisfaction with their … current jobs and were highly ambitious to develop their careers. Factors managers particularly associated with facilitating …

(ICT) investments as perceived by ICT managers. Design/methodology/approach – The paper starts with an overview and a … investment (as perceived by ICT managers). Hardware is diminishing as a stand‐alone ICT component. The paper also exposes the … investments and the evaluation rating given by ICT managers.  …

‐Devnya. The study framework was discussed with managers on the basis of the environmental practices of Solvay Sodi, Devnya Cement … managerial and public implications of the eco‐cluster concept as an innovative tool for Bulgarian managers are revealed.  …

workforce, trainees, managers, and entrepreneurs. Design/methodology/approach – Primary data based on 1,835 respondents were …‐esteem cognition. Significant differences were found between the various categories of students, managers, entrepreneurs, and trainees … resultant behaviour. Inclusion of aspirants along with managers and entrepreneurs will definitely add to the existing knowledge …

unambiguous discussion around service‐oriented architecture (SOA). Managers often have limited understanding of SOA, and for some … reason, technologists seem to have difficulty explaining the concept using terminology and analogies that managers can … understand. This paper addresses the long‐standing communications gap between managers and technologists as they attempt to …

and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector. Design …/methodology/approach – The data are collected from 140 managers of Malaysia's service firms. The structural analysis is conducted to test the … focus are found to have significant and positive association with CS as perceived by Malaysian service sector's managers …