We explore customer choice behavior when they face a choice between service providers of unknown service value. Customers arrive according to a Poisson process to the market. Service times are exponentially distributed with the same rate at each service provider. Both the service providers are...

We consider a single server queueing system where a finite number of customers arrive over time to receive service. Arrivals are driven by appointments, with a scheduled appointment time associated with each customer. However, customers are not necessarily punctual and may arrive either earlier...