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Equilibrium behavior in tandem Markovian queues with heterogeneous delay-sensitive customers
Dimitrakopoulos, Yiannis - In: Operations research forum 4 (2023) 4, pp. 1-29
Persistent link: https://www.econbiz.de/10014388665
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The impact of exposure to nature on consumers' willingness to wait
Xu, Sunxu; Ding, Ying - In: Journal of business research : JBR 168 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014434776
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A queueing system with n-phases of service and (n-1)-types of retrial customers
Langaris, Christos; Dēmētriu, Iōannēs - In: European journal of operational research : EJOR 205 (2010) 3, pp. 638-649
Persistent link: https://www.econbiz.de/10003965374
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A silver lining of standing in line : queuing increases value of products
Koo, Minjung; Fishbach, Ayelet - In: Journal of marketing research : JMR 47 (2010) 4, pp. 713-724
Persistent link: https://www.econbiz.de/10009235358
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Bounded rationality in service systems
Huang, Tingliang; Allon, Gad; Bassamboo, Achal - 2011
Persistent link: https://www.econbiz.de/10009240536
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Antecedents of consumers' time perceptions in a hypermarket retailer
Ani´c, Ivan Damir; Radas, Sonja; Miller, Joseph C. - In: The service industries journal 31 (2011) 5/6, pp. 809-828
Persistent link: https://www.econbiz.de/10009127020
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A competitive facility location model with elastic demand and patronising behaviour sensitive to location, price and waiting time
Pahlavani, Ali; Saidi-Mehrabad, Mohammad - In: International journal of logistics systems and management 10 (2011) 3, pp. 293-312
Persistent link: https://www.econbiz.de/10009376399
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MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center
Dudin, Sergey; Kim, Chesoong; Dudina, Olga - In: Computers & operations research : and their … 40 (2013) 7, pp. 1790-1803
Persistent link: https://www.econbiz.de/10009760342
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Quantitative fairness for assessing perceived service quality in queues
Sandmann, Werner - In: Operational research : an international journal 13 (2013) 2, pp. 153-186
Persistent link: https://www.econbiz.de/10009761522
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When filling the wait makes it feel longer : a paradigm shift perspective for managing online delay
Hong, Weiyin; Hess, Traci J.; Hardin, Andrew M. - In: Management information systems : mis quarterly 37 (2013) 2, pp. 383-406
Persistent link: https://www.econbiz.de/10009746905