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Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Zourrig, Haithem; Chebat, Jean-Charles - In: International journal of quality and service sciences 1 (2009) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10003915361
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Positive affect, intertemporal choice, and levels of thinking : increasing consumers' willingness to wait
Pyone, Jin Seok; Isen, Alice M. - In: Journal of marketing research : JMR 48 (2011) 3, pp. 532-543
Persistent link: https://www.econbiz.de/10009161353
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Analysis of ticket queues with reneging customers
Ding, Ding; Ou, Jihong; Ang, James - In: Journal of the Operational Research Society : OR 66 (2015) 2, pp. 231-246
Persistent link: https://www.econbiz.de/10010487557
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An M/G/2 queue where customers are served subject to a minimum violation of FCFS queue discipline
Ramasamy, Sivasamy; Daman, Onkabetse A.; Sani, Sulaiman - In: European journal of operational research : EJOR 240 (2015) 1, pp. 140-146
Persistent link: https://www.econbiz.de/10010491786
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Perceptions of download delays : relation to actual waits, web site abandoning, and stage of delay
Dabholkar, Pratibha A.; Sheng, Xiaojing - In: The service industries journal 28 (2008) 9/10, pp. 1413-1427
Persistent link: https://www.econbiz.de/10003802459
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Queues where customers of one queue act as servers of other queue
Perel, Efrat; Yechiali, Uri - In: Queueing systems : theory and applications ; affiliated … 60 (2008) 3/4, pp. 271-288
Persistent link: https://www.econbiz.de/10003803108
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Bad luck when joining the shortest queue
Blanc, J. P. (contributor) - 2008
Persistent link: https://www.econbiz.de/10003752422
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Valuing time : moderate download times can improve online goal pursuit
Sellier, Anne Laure; Chattopadhyay, Amitava - In: Journal of consumer psychology : JCP : the official … 19 (2009) 2, pp. 236-245
Persistent link: https://www.econbiz.de/10003860515
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On priority queues with impatient customers
Iravani, Foad; Balcıog̃lu, Barış - In: Queueing systems : theory and applications ; affiliated … 58 (2008) 4, pp. 239-260
Persistent link: https://www.econbiz.de/10003734671
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Consumers' waiting in queues : the role of first-order and second-order justice
Zhou, Rongrong; Soman, Dilip - In: Psychology & marketing 25 (2008) 3, pp. 262-279
Persistent link: https://www.econbiz.de/10003735815