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When love leads the way! : conceptualizing triangular theory of love and expectations-confirmation theory in Islamic banking
Ismail, Ismail J. - In: Journal of Islamic marketing 14 (2023) 11, pp. 2887-2906
Persistent link: https://www.econbiz.de/10014428811
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Price transparency reflects assurance and reliability
Mittal, Divya; Agrawal, Shiv Ratan - In: Journal of retailing and consumer services 31 (2016), pp. 43-51
Persistent link: https://www.econbiz.de/10011528504
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Can the customer's value co-creation behavior be measured? : validating a measurement scale based on the customer's perspective
Vega Vázquez, Manuela; Revilla Camacho, Maria Angeles; … - In: Revue Gestion 2000 : management & prospective 32 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10011891105
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Understanding dimensions of customer-based brand equity in banks
Bassan, Lizu; Kathuria, Lalit Mohan - In: International journal of business competition and … 5 (2016) 1/2/3, pp. 21-33
Persistent link: https://www.econbiz.de/10011662940
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Determinants of organisational customers' perceived value and repurchase intention : an empirical study of B2B general insurance across Vietnam
Xuan Nhi Nguyen; Mai Ngoc Khuong; Mai Thuy Minh Doan; … - In: Journal for global business advancement : JGBA 12 (2019) 5, pp. 693-720
Persistent link: https://www.econbiz.de/10012392292
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Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa
Amponsah, David K.; Thompson, W. Frank <Jr.>; Mosley, … - In: International journal of business and emerging markets … 11 (2019) 3, pp. 201-224
Persistent link: https://www.econbiz.de/10012153224
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Antecedents of customer loyalty (CL) in the mobile telecommunication companies in Cameroon
Tarkang, Marymagdaline E.; Yunji, Ruth N.; Asongu, Simplice - 2021
20. Tangibility, reliability, and assurance dimensions of staff service quality showed a positive relationship with … examining the influence of the five service quality dimensions; tangibility, reliability, assurance, responsiveness, and empathy …
Persistent link: https://www.econbiz.de/10012544909
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A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.; Rajasankar, S. - In: International journal of applied business and economic … 17 (2019) 2, pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
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Client experience on projects
Turner, Rodney - In: Project leadership and society 2 (2021), pp. 1-11
We consider client experience on projects. The topic of customer experience is receiving a lot of interest in marketing. It is believed that vendors that manage customer experience achieve better results than those who do not. All the work to date has been done in retail. We consider the nature...
Persistent link: https://www.econbiz.de/10012800124
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How does transparency complement customer satisfaction and loyalty in the restaurant business?
Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444
Persistent link: https://www.econbiz.de/10012137803