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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Average waiting time of customers in a new queue system with different classes
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 19 (2013) 1, pp. 146-168
Persistent link: https://www.econbiz.de/10010203642
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Economic analysis of an M/M/c/N queuing model with balking, reneging and retention of reneged customers
Kumar, Rakesh - In: Opsearch : journal of the Operational Research Society … 50 (2013) 3, pp. 383-403
Persistent link: https://www.econbiz.de/10010207235
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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun; Min, Daiki - In: Journal of the Operational Research Society : OR 65 (2014) 10, pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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A priori orienteering with time windows and stochastic wait times at customers
Zhang, Shu; Ohlmann, Jeffrey W.; Thomas, Barrett W. - In: European journal of operational research : EJOR 239 (2014) 1, pp. 70-79
Persistent link: https://www.econbiz.de/10010403690
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Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo; Leeuwaarden, Johan S. H. van; Zwart, Bert - In: Operations research 60 (2012) 2, pp. 461-474
Persistent link: https://www.econbiz.de/10009554757
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Dynamic capacity allocation to customers who remember past service
Adelman, Daniel; Mersereau, Adam J. - In: Management science : journal of the Institute for … 59 (2013) 3, pp. 592-612
Persistent link: https://www.econbiz.de/10009731252