Similar Search Results

Queue configurations and servers' customer orientation : an experimental investigation

Song, Hummy; Armony, Mor; Roels, Guillaume - 2021

Persistent link: https://www.econbiz.de/10012798906

The value of the customer's waiting time for general queues

Singhal, Kalyan; Singhal, Jaya; Kumar, Subodha - In: Decision sciences : DS 50 (2019) 3, pp. 567-581

Persistent link: https://www.econbiz.de/10012060535

Optimal pricing and capacity management in service systems with delay-sensitive mixed-risk customers

Deligiannis, Michalis; Benioudakis, Myron; … - In: International journal of production research 62 (2024) 21, pp. 7877-7903

Persistent link: https://www.econbiz.de/10015095277

Navigating uncertainty : leveraging fuzzy queuing models to revolutionize customer experience in banking

Lakhwani, Tejinder Singh; Shaw, Barsha - 2024

Persistent link: https://www.econbiz.de/10015395651

Personalized priority policies in call centers using past customer interaction information

Hathaway, Brett Alan; Emadi, Seyed Morteza; Deshpande, … - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2806-2823

Persistent link: https://www.econbiz.de/10013368311

Service interruption and customer withdrawal in the congested facility location problem

Zamani, Shokufeh; Arkat, Jamal; Niaki, Seyed Taghi Akhavan - In: Transportation research / E : an international journal 165 (2022), pp. 1-20

Persistent link: https://www.econbiz.de/10013383678

When service times depend on customers' delays : a relationship between two models of dependence

Wu, Chenguang; Bassamboo, Achal; Perry, Ohad - In: Operations research 70 (2022) 6, pp. 3345-3354

Persistent link: https://www.econbiz.de/10014307824

Queueing Management for Reducing the Overlaps of Customers in Service Systems

Xu, Jin; Ko, Young Myoung; Kong, Min; Pender, Jamol - 2023

During pandemic seasons, queueing management that prevents customers in service systems from interacting with each other can be effective in reducing their risk of infection. In this paper, we aim to understand how queueing topologies and flow control policies influence customers' infection risk...

Persistent link: https://www.econbiz.de/10014259465

A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow

Manitz, Michael; Piehl, Marc-Philip - In: Central European journal of operations research 32 (2024) 3, pp. 763-791

Persistent link: https://www.econbiz.de/10014582854

Understanding customer retrials in call centers : preferences for service quality and service speed

Hu, Kejia; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 1002-1020

Persistent link: https://www.econbiz.de/10013258710