Colen, P. J.; Lambrecht, M. R. - In: The Service Industries Journal 33 (2013) 5, pp. 501-515
Increasingly, original equipment manufacturers (OEMs) are offering integrated solutions of products and services (product service systems (PSS)). To be successful in a service strategy, the OEM has to be able to provide services at a lower cost than the do-it-yourself alternative of the...