Appointment scheduling rules are used to determine when a customer is to receive service. Many appointment scheduling rules exist and are being used in practice (e.g., in healthcare and legal services). Which appointment scheduling rule is best, however, is still an open question. In order to...

Equipment manufacturers are launching ever more extensive maintenance services for the machines they sell. We find evidence that such a servitization strategy does not only add customer value but can also enable higher operational efficiency and profitability. To be successful in a servitization...

We study a coordination scheme in a two echelon supply chain. It involves sharing details of replenishment rules, lead-times, demand patterns and tuning the replenishment rules to exploit the supply chain's cost structure. We examine four different coordination strategies; naiuml;ve operation,...