Review of substantive legal principles and economic interests of parties to complex insurance dispute that need to be addressed in reaching out-of-court resolution. Also includes detailed discussion of actual deal points that should be addressed

Mediators at the Equal Employment Opportunity Commission (“EEOC’) completed a detailed online survey on the use of online video mediation (“OVM”). The measures sought to measure perceptions of procedural and distributive outcomes and to compare the detailed process elements of IPM and...

This chapter does not conclude that mediation is appropriate in all matters of commercial dispute, nor does it suggest that mediation supplants other forms of dispute resolution. This chapter does, however, make a case for deepening the understanding of mediation and its application in...

This chapter addresses a need to integrate two bodies of literature in the ADR field – that relating to ‘disputes system design’ (DSD) and that relating to ‘online dispute resolution’ (ODR). In the eight years that have passed since the first edition of this book was published, ODR has...