Every community - whether physical or virtual - will inevitably experience conflict. New ways of interacting through information and communications technology lead to new conflicts, such as domain name or e-commerce disputes. At the same time, governments need to deal with the entire range of...

This paper summarises the findings of a study of CADR bodies in ten European Member States (Hodges C, Benöhr I, Creutzfeldt-Banda N in Consumer ADR in Europe. Hart Publishing, Oxford, 2012). It first notes the distinct nature of CADR bodies that have emerged, explains the architecture of...