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13,318
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7,323
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7,228
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5,330
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5,264
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Bruhn, Manfred
120
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113
Kumar, V.
85
Han, Heesup
66
Verhoef, Peter C.
61
Huber, Frank
59
Hollebeek, Linda D.
58
Bauer, Hans H.
52
Herrmann, Andreas
52
Stauss, Bernd
52
Piller, Frank T.
51
Mattila, Anna S.
49
Krafft, Manfred
48
Palmatier, Robert W.
45
Svensson, Göran
44
Gil Saura, Irene
42
Thaichon, Park
41
Grönroos, Christian
40
Loureiro, Sandra Maria Correia
40
Stock-Homburg, Ruth
40
Grewal, Dhruv
39
Mittal, Vikas
39
Van den Poel, Dirk
38
Kleinaltenkamp, Michael
36
Prentice, Catherine
36
Sheth, Jagdish N.
36
Smith, Alan D.
36
Wiedmann, Klaus-Peter
36
Eggert, Andreas
34
Neslin, Scott A.
34
Rather, Raouf Ahmad
34
Ruyter, Ko de
34
Hippner, Hajo
33
Vrontis, Demetris
33
Reinartz, Werner J.
32
Töpfer, Armin
32
Wilde, Klaus D.
32
Brodie, Roderick J.
31
Quach, Sara
31
Agnihotri, Raj
30
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National Bureau of Economic Research
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IGI Global
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European Commission / Directorate-General for Taxation and Customs Union
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Université Paris-Dauphine (Paris IX)
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Verlag Dr. Kovač
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American Marketing Association
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
8
Harvard Graduate School of Business Administration
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Friedrich-Schiller-Universität Jena
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Haufe-Lexware GmbH & Co. KG
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Nomos Verlagsgesellschaft
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Shaker Verlag
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Edward Elgar Publishing
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Eric Cuvillier <Firma>
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4
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4
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4
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Journal of business research : JBR
799
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762
Industrial marketing management : the international journal for industrial and high-tech firms
507
International journal of hospitality management
371
SpringerLink / Bücher
318
The journal of services marketing
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The journal of business & industrial marketing
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The service industries journal
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Journal of the Academy of Marketing Science
206
Journal of strategic marketing
199
International journal of contemporary hospitality management
178
Asia Pacific journal of marketing and logistics
162
International journal of electronic customer relationship management : IJECRM
161
Journal of service management
152
Journal of marketing
151
Journal of hospitality marketing & management
149
Psychology & marketing
148
Journal of service research : JSR
147
The journal of product & brand management
143
Tourism management : research, policies, practice
142
Journal of retailing
139
Journal of travel and tourism marketing
138
Cogent business & management
130
The international journal of bank marketing : IJBM
130
Marketing intelligence & planning
129
The journal of brand management : an international journal
128
Gabler Edition Wissenschaft
122
Services marketing quarterly
119
European journal of marketing : EJM
116
European Journal of Marketing
115
Journal of Business & Industrial Marketing
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Service business
110
Journal of Services Marketing
108
Journal of marketing management : MM
106
Die Bank
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
The international review of retail, distribution and consumer research
98
Journal of financial services marketing : JFSM
94
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ECONIS (ZBW)
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1,080
USB Cologne (EcoSocSci)
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RePEc
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BASE
91
EconStor
91
OLC EcoSci
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51
Successful Retail Banking : die organisatorische Umsetzung des Beratungsansatzes im Massengeschäft
Brugger, Bruno
-
2003
Persistent link: https://www.econbiz.de/10014005970
Saved in:
52
Vom Produkt zur Marke : Erfolg im kompetitiven Emittentenmarkt ; Differenzierung durch Service ; Umgang mit Retailkundenanfragen als Erfolgsfaktor
Köker, Christian
- In:
Zertifikate Reloaded : Transparenz, Vertrauen, Rendite …
,
(pp. 149-166)
.
2010
Persistent link: https://www.econbiz.de/10003926335
Saved in:
53
How leadership and commitment influence bank employees’ adoption of their bank’s values
Wallace, Elaine
;
De Chernatony, Leslie
;
Buil, Isabel
- In:
Journal of business ethics : JOBE
101
(
2011
)
3
,
pp. 397-414
Persistent link: https://www.econbiz.de/10009272437
Saved in:
54
Wie profitabel ist die ganzheitliche Finanzberatung?
Holböck, Josef
- In:
Ganzheitliche Beratung bei Banken : Modeerscheinung …
,
(pp. 169-199)
.
2006
Persistent link: https://www.econbiz.de/10003380714
Saved in:
55
Ganzheitliche Beratung bei Banken : Modeerscheinung oder Erfolgskonzept?
Effert, Detlef
(
ed.
)
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003362167
Saved in:
56
Schweizer Private Banking Kunden : eine Kundenbefragung, mit speziellem Fokus auf die Kundenberatung und das Internet
Cocca, Teodoro D.
;
Siebenthal, Pablo von
;
Volkart, Rudolf
-
2009
Persistent link: https://www.econbiz.de/10003795536
Saved in:
57
Konzeptionelles Architekturmodell für die SOA-basierten IT-Services in der Elektrizitätswirtschaft
Hwang, Jong Woon
-
2008
Persistent link: https://www.econbiz.de/10003807472
Saved in:
58
Service employee performance : its components and antecedents
Wallace, Elaine
;
De Chernatony, Leslie
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
2
,
pp. 82-102
Persistent link: https://www.econbiz.de/10003857822
Saved in:
59
Die Kundin da abholen, wo sie steht: Frauen wollen anders beraten werden
Hofmeister, Frank
;
Stein, Thomas
;
Weiß, Martin
- In:
Herausforderungen an das HR-Management : neue Aufgaben …
,
(pp. 133-156)
.
2006
Persistent link: https://www.econbiz.de/10003312947
Saved in:
60
Finanzberatung für Ruheständler im Ausland
Wyder, Andreas
- In:
Herausforderungen an das HR-Management : neue Aufgaben …
,
(pp. 179-206)
.
2006
Persistent link: https://www.econbiz.de/10003312951
Saved in:
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