Kurosawa, Takeshi; Nishimatsu, Ken; Iwashita, Motoi; … - In: International Journal of Services, Economics and Management 3 (2011) 3, pp. 301-322
customer segmentation but by latent class. Not only decision-making factors but also decision-making processes differ according … to the class. We propose a service-choice behaviour modelling constructed with multiple decision-making processes using … an estimation method based on the expectation-maximisation algorithm. As an empirical experiment, we constructed a model …