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The effects of anticipatory emotions on service satisfaction and behavioral intention

Koenig-Lewis, Nicole; Palmer, Adrian - In: The journal of services marketing 28 (2014) 6, pp. 437-451

Persistent link: https://www.econbiz.de/10010434609

Emotion at stake : the role of stake size and emotions in a power-to-take game experiment in China with a comparison to Europe

Bosman, Ronald; Hennig-Schmidt, Heike; Winden, Frans A. … - 2016

This paper experimentally investigates how monetary incentives and emotions influence behaviour in a two-player power … by destroying his or her own endowment. We focus on how stake size (endowment) and emotions influence responses in China … small stake size. Second, emotions related to anger and joy mediate the impact of the take rate on destruction. Third …

Persistent link: https://www.econbiz.de/10011452814

Capturing emotions : experience sampling at live music events

Wood, Emma H.; Moss, Jonathan - In: Arts and the market 5 (2015) 1, pp. 45-72

Persistent link: https://www.econbiz.de/10011431956

How experiences with trading a company's stock influence customer attitudes and purchasing behavior

Hoffmann, Arvid O. I.; Ketteler, Dana - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 963-992

Persistent link: https://www.econbiz.de/10011490882

What makes consumers believe : the impacts of priming and sequential service experiences on consumer emotions and willingness to pay

Chou, Ting-Jui; Chang, En-Chung; Zheng, Yanan; Tang, Xiaofei - In: The journal of services marketing 30 (2016) 1, pp. 115-127

Persistent link: https://www.econbiz.de/10011445806

Investigating the effects of anger and guilt on unethical behavior : a dual-process approach

Motro, Daphna; Ordóñez, Lisa D.; Pittarello, Andrea; … - In: Journal of business ethics : JOBE 152 (2018) 1, pp. 133-148

Persistent link: https://www.econbiz.de/10011926868

How do incidental emotions impact pro-environmental behavior? : evidence from the dictator game

Ibanez-Hafkamp, Lisette; Moureau, Nathalie; Roussel, … - In: Journal of behavioral and experimental economics 66 (2017), pp. 150-155

Persistent link: https://www.econbiz.de/10011876917

How do you feel today? : managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259

Persistent link: https://www.econbiz.de/10011745308

Multi-sensory congruent cues in designing retail store atmosphere : effects on shoppers' emotions and purchase behavior

Helmefalk, Miralem; Hultén, Bertil - In: Journal of retailing and consumer services 38 (2017), pp. 1-11

Persistent link: https://www.econbiz.de/10011743097

Modeling event attendees' experiences during customer-customer encounters (CCEs)

Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2085-2102

Persistent link: https://www.econbiz.de/10011783565