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Small‐town consumers' disconfirmation of expectations and satisfaction with local independent retailers

Lee, Seung‐Eun; Johnson, Kim K.P.; Gahring, Sherri A. - In: International Journal of Retail & Distribution Management 36 (2008) 2, pp. 143-157

Purpose – To identify factors that influence small‐town consumers' satisfaction with local independent retailers and the subsequent relationships of consumer satisfaction to in‐shopping, community attachment, and support of local independent retailers. Design/methodology/approach –...

Persistent link: https://www.econbiz.de/10014803351

Attitudes and behaviour towards organic products: an exploratory study

Tsakiridou, Efthimia; Boutsouki, Christina; Zotos, Yorgos; … - In: International Journal of Retail & Distribution Management 36 (2008) 2, pp. 158-175

and behaviour of Greek consumers towards organic food products. Findings – Greek consumers seem to be informed about … environmental and health issues. They seek information about the nutritional value of food and demand more products free from … in consumers' attitudes towards organic food products have been identified, this paper records the variation in behaviour …

Persistent link: https://www.econbiz.de/10014803352

An examination of consumer price cue usage in US discount formats

Moore, Marguerite; Carpenter, Jason M. - In: International Journal of Retail & Distribution Management 36 (2008) 5, pp. 345-359

Purpose – As retailers in the discount sector proliferate into US retail markets their presence poses competitive challenges for all types of formats that vie for the same target consumer. Practitioners and academics traditionally characterize the discount consumer as one who seeks low‐cost...

Persistent link: https://www.econbiz.de/10014803362

Conceptualizing consumers' perceptions of e‐commerce quality

Su, Qin; Li, Zhao; Song, Yong‐tao; Chen, Ting - In: International Journal of Retail & Distribution Management 36 (2008) 5, pp. 360-374

Purpose – The purpose of this paper is to explore the structure of the concept of customer‐perceived quality (CPQ) in electronic commerce (e‐commerce). Design/methodology/approach – The study applies the methodology of concept mapping to data obtained from online and offline focus...

Persistent link: https://www.econbiz.de/10014803363

“Switched”: store‐switching behaviours

Findlay, Anne; Sparks, Leigh - In: International Journal of Retail & Distribution Management 36 (2008) 5, pp. 375-386

Purpose – The purpose of this paper is to investigate store‐switching behaviours for main food‐shopping consequent on a … two‐phase random household postal survey on main food‐shopping behaviour was conducted in a central Scottish city. The two … phases, separated by one year, bracketed the change of a main food store from Safeway to Morrisons. A proportion of …

Persistent link: https://www.econbiz.de/10014803364

Characterisation of Spanish store brand consumers

Martínez, Eva; Montaner, Teresa - In: International Journal of Retail & Distribution Management 36 (2008) 6, pp. 477-493

Purpose – This paper seeks to carry out a profile of the current buyer of store brands in Spain. Design/methodology/approach – In the characterization of store brand consumer, the paper analyses socio‐demographic and psychographic variables. The psychographics considered are based on the...

Persistent link: https://www.econbiz.de/10014803369

Changing retail scene in India

Srivastava, R.K. - In: International Journal of Retail & Distribution Management 36 (2008) 9, pp. 714-721

are more developed in the North and West part of India. Food, groceries and apparel purchase by customers contributed to … theatres, food courts, play places for children are becoming the centre for family outings. Small retailers have improved their …

Persistent link: https://www.econbiz.de/10014803384

Cross‐cultural invariance of consumers' price perception measures : Eastern Asian perspective

Watchravesringkan, Kittichai (Tu); Yan, Ruoh‐Nan; … - In: International Journal of Retail & Distribution Management 36 (2008) 10, pp. 759-779

Purpose – In response to the impact of market globalization and concerns over the universality of marketing measures, this study seeks to examine the measurement invariance of consumers' price perception scales cross‐culturally with samples drawn from four Eastern Asian countries, i.e....

Persistent link: https://www.econbiz.de/10014803386

Differing perceptions of category killers and discount stores

Gable, Myron; Topol, Martin T.; Lala, Vishal; Fiorito, … - In: International Journal of Retail & Distribution Management 36 (2008) 10, pp. 780-811

Purpose – The purpose of this paper is to determine the responses of women college students to discount stores and category killers in terms of the importance of seven‐store characteristics as well as their expectations for these attributes. Another purpose was to determine differences, if...

Persistent link: https://www.econbiz.de/10014803387

The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior

Lu, Yan; Seock, Yoo‐Kyoung - In: International Journal of Retail & Distribution Management 36 (2008) 11, pp. 901-918

Purpose – The purpose of this study is to identify grey consumers' perceived service quality at department stores and to examine the relationships between perceived service quality, their satisfaction and loyalty to those stores. Design/methodology/approach – A structured questionnaire was...

Persistent link: https://www.econbiz.de/10014803392