This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management,and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing...

Enterprise systems (ES) are industry-specific, customizable software packages that integrate information and business process in organizations. Despite the advantages associated with implementing ES, their success has been mixed. This has attracted the interest of researchers and resulted in a...