In recent years India has become the information technology (IT) offshoring destination of choice for many Western organizations. From the perspective of vendor organizations in India, however, the IT offshoring phenomenon is more than just a business relationship with Western firms. It is also...

This paper explores trade-offs between knowledge exploitation and exploration activities. The study of exploitation and exploration activities is not new; however, rarely has past research perceived exploitation and exploration activities as two edges of one continuum. Furthermore, little...

This article explores the trade-offs and tensions between knowledge management initiatives and expertise development practices. While studies of knowledge management and expertise development are abundant, there is no research that has addressed the inter-relationships between these two...

Tensions grow---and often so do costs---when operating procedures change. This corporate study illustrates how friction between engineers and management can be eased by introducing complementary initiatives. Full paper available at https://doi.org/10.1145/1323688.1323696

In this article, the author examines an enterprise resource planning (ERP) adoption process in a particular case setting to explore the knowledge management challenges encountered, specifically challenges related to the sharing and integration of knowledge, and the ways that social capital is...

Purpose – The purpose of this article is to aid in the understanding of the influence of social integration (SI) in enterprise information systems (EIS) use. Design/methodology/approach – An in‐depth case study was carried out, where 40 interviews were collected along with eight informal...

This empirical study reports a unique implementation process of knowledge sharing from Buckman Laboratories. Through a socio‐technical perspective on Knowledge Management, this paper highlights the interplay between Knowledge Management systems and the organizational context.