Business process reengineering (BPR) is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, speed and services (Al-Mashari and Zairi, 1999). However, the importance of BPR as...

Financial globalisation is not a novel phenomenon. In the contemporary period, what is unprecedented about it is its breadth and depth. Several potential benefits emanate from financial globalisation. However, there is a downside of it. In the recent past, it has been observed that several...

This paper introduces a normative view on corporate reputation strategic management. Reputation performance is conceptualised as the outcome of complex processes and social interactions and the lack of a holistic reputation performance management framework is identified. In an attempt to fill...

The enterprises' operations systems environments, characterised by their complexity and dynamics, are challenging the strategic management models. This paper presents the development of a theoretical framework, organised as a set of design recommendations to guide the performance measurement...

Performance management literature often presents a 'how-to', discussing solitary concepts and practices that are labelled as keys to optimisation. When coupled with lay literature and performance management software, these solitary concepts incorporate a cookbook approach that nullifies the...

China's construction state-owned enterprises (SOEs) remain tormented by impotent long-term competitiveness and lack of knowledge about how to adapt to the market economy environment. This study investigates the interaction between firms' external environment, internal resources and competences,...

Businesses today face more than just commercial and competitive pressures. Recent decades have seen an increasing emphasis on corporate responsibility and ethical, socially responsible corporate behaviour. Research suggests a positive link between responsible corporate behaviour and financial...

There have been substantial changes in business performance measurement in the last 20 years, which has led to the development of new performance-measurement frameworks, of which the Balanced Scorecard (BS) concept is considered to be among the most popular. The BS has been widely implemented in...

The autotelic capabilities framework based on a multiple-case exploratory research is a first endeavour to describe the nature and dimensions of the entrepreneurial capabilities, necessary for new low-tech but knowledge-intensive ventures to create strong and knowledge-based competitive...

The automobile industry in India has gone through a lot of transformation since inception. With the liberalisation process starting in 1991, the industry has seen the entry of global auto majors in India. Due to changing customer preferences, environmental regulations, concern for safety and...