Purpose – A lack of effective and accessible customer performance measurement research is evident within the facilities management (FM) industry. The purpose of this paper is to enhance the level of performance measurement sophistication by developing the strategic application to measure...

Purpose – The purpose of this paper is to explain how the intranet can be used to improve performance measurement and management. Design/methodology/approach – The paper is a reflective in nature with a need tool to help managers manage. Findings – The importance of measuring performance...

Purpose – This paper aims to focus on the development of a “dynamic Balanced Scorecard” and to demonstrate that matching the traditional Balanced Scorecard (BSC) architecture with system dynamics principles offers better support for strategic management decisions....

Purpose – The purpose of this paper is to investigate the benefits, obstacles and challenges in implementing the balanced scorecard (BSC) in non‐higher education public schools, more specifically, in a Portuguese school district. Design/methodology/approach – An action research approach...

Purpose – After more than 30 years of research, literature on performance measurement systems (PMS) is characterized by diversity and fragmentation. Due to the multidisciplinarity of stakeholders and researchers involved the basis of literature is expanding, but not converging. The purpose of...

Purpose – The purpose of this paper is to investigate factors influencing contemporary Japanese business environment mainly in the field of strategic management and, therefore, having influence on corporate performance and its measurement in selected manufacturing companies located in Japan in...

Purpose The purpose of this paper is to identify what are the main causes that lead strategies to decline at execution phase. Design/methodology/approach The paper adopted the strategy of survey with the 69 Brazilian businessmen. The questionnaire was developed from 16 causes pointed out in the...

Focuses on the introduction of strategic management into a UK local authority, based on several years of empirical research. Aims primarily to explore conceptual and practical links between strategic management and scientific management. Demonstrates that clear parallels exist between the two...

Explores whether effective area regeneration requires a more strategic approach because of the greater dispersal of roles and the need to take operations into the next planning period. Using three dimensional perspectives to see strategy as the summation of process, content and context, the...

The linkage between strategic planning and daily activities within an organization is often obscure. Perhaps as a consequence, many well‐developed strategic plans fail to be implemented, and required goals and objectives are not attained. Strategy deployment processes link strategic plans with...