We document the role of process innovation as a distinct source of corporate technological advantage. Using machine-read textual analysis of 90 million patent claims, we provide the first large-sample empirical evidence that operational cost inefficiencies are the primary driver of process...

Companies need practical customer integration processes to enable them to exploit their customers’ valuable knowledge as a key resource during product and service development. However, existing customer integration processes do not capture complex production environments with heterogeneous...

Algorithm-enabled decision support has an increasingly important role in supporting the day-to-day operations of healthcare organizations. Yet, fully realizing the value of algorithmic decision support lies critically in the opportunity to re-engineer the related processes and redefine roles in...