Cloud computing has been recognized as a critical driver of Information-Technology (IT) enabled innovations. In this paper, we review recent cloud computing research from an Operations Management (OM) perspective, by focusing on major operations challenges faced by a cloud provider in three...

From the 1990s to the late 2000s, the production of goods was divided among several countries on the basis of efficiency, and trade based on the global value chain developed around the world. As manufacturing process were split between links on the global value chain, trade in intermediate goods...

For a detailed discussion of process mining, the objective of this paper is the analysis of the successful implementation of process mining in the practical fields of supply chain management. The research comprises the investigation of use cases in companies that are already actively using...

The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. Within this framework, the paper suggests an approach based on the DMAIC (Define-MeasureAnalyze-Improve-Control) method of Six Sigma - that...