Two ambitious goals guide World Bank Group actions: (i) ending extreme poverty by reducing the percentage of people living on less than $1.25 a day to 3 percent by 2030; and (ii) promoting shared prosperity by fostering income growth for the bottom 40 percent of the population in every country. The...

The balanced scorecard (BSC) has received considerable attention, by companies and researchers, for its potentiality in mitigating the limitations of traditional management accounting tools and supporting the strategic management. Despite this interest, there is still little empirical evidence...

Most recent studies on conference calls focus on the costs for firms that can arise from the calls' open nature. We study the benefits of conference calls and hypothesize that firms could use the balanced scorecard concept as a framework for presenting the information (i.e., balanced information...

Purpose: Performance measurement systems (PMS) are multidimensional, indicator-based systems that form the basis for performance evaluation and management. In management research and in corporate practice, the Balanced Scorecard (BSC) is the most established PMS. In principle, the BSC can also...

The paper treats practical and theoretical aspects of the applied strategic analysis having been developed by the author utilized by an organization in the process of its strategic after-sales service aspects research, the after-sales service score, basing on the score of the same name of the...

The performance of an organization in the modern era is not only measured by its financial parameters, but also by other key non-financial indicators. The Balanced Scorecard (BSC) approach is extensively used to have a holistic view of how the firm is performing in terms of financial and...

The Balanced Scorecard (BSC) has over the last two and a half decades received much attention as a management model for both private and public sector organizations. However, the BSC concept's use and application in local governments and municipalities remains relatively understudied. This is...

Performance measurement systems are widely used by organizations in both the public and private sectors, with the objective of improving decision making and performance. The cost associated with building and implementing these systems is high, yet many fail to deliver the expected results. This...

This study proposes a framework for classifying BSC into three different usage types and this is used to examine BSC usage among the Stock Exchange of Thailand (SET) listed companies, perceived benefits gained, and effects on financial performance. So far, there is little published evidence on...