This study is a rational summary of the accumulations in the field of measuring performance indicators, which is appropriately made and shows in practice how one organization can achieve real value as a result of management of intangible assets, combining with organizational strategy. The...

Purpose – This paper aims to review the literature on the balanced scorecard (BSC) system. The BSC may well be one of the most popular performance measurement systems, but this is not synonymous with successful. The inventors of the BSC, Kaplan and Norton, actually emphasize that a BSC can...

This paper’s main objective is to introduce a Balanced Scorecard Model (BSC) which fits Saudi Arabia’s higher education institutions. We used questionnaires to obtain the opinions of respondents of public and private Saudi universities on the suggested key performance indicators (KPIs)...

Since its introduction more than 20 years ago the Balanced Scorecard (BSC) has garnered the interest of both academics and practitioners. In the ‘official' practitioner-oriented literature the BSC's main proponents Kaplan and Norton have touted the concept's potential performance enhancing...

The Balanced Scorecard (BSC) is a one of the most popular and contagious management ideas of our time. In previous research the diffusion and institutionalization of the BSC has been viewed through different theoretical lenses, most notably the management fashion perspective. Recently the virus...

Moods are low intensity affective states that individuals bring to a decision, and may be especially important when the balanced scorecard (BSC) is used for performance evaluation purposes. We propose that financial incentives can motivate decision makers to correct mood congruency biases, in...

1. Introduction -- 2. The quadrants of the contract scorecard -- 3. The steps in developing KPIs -- 4. Schemes for the consequences of KPI performance -- 5. Planning the contract scorecard -- 6. The quality specification, the service level agreement (SLA) -- 7. The financial specification, the...

In today's corporate world, where accountability extends beyond mere economic output to embrace social, environmental, and cultural contributions, it is imperative to reevaluate traditional performance measurement systems. This research emphasizes the critical need to embed human and social...

Sustainability: What It Is and How to Measure It is a succinct business-focused summary of how to think about the risks and opportunities associated with sustainability. The author discusses his proprietary framework, The Corporate Sustainability Scorecard TM C-suite rating system, that has been...