Many organizations implement the Balanced Scorecard (BSC) in their headquarters and strategic business units (SBUs), but not in the shared service units (SSUs). Kaplan and Norton (2006) indicate that it is important to implement the BSC on SSUs in order to provide administrators with information...

This case considers the use of a balanced scorecard in motivating change to an organizational culture in a hospital information technology (IT) setting. The company presented owns a number of hospitals and uses a consolidated IT system with a comprehensive electronic health record. As new...

Claims and evidence concerning the balanced scorecard (BSC) from the research literature are outlined, integrating current thinking about its substantive content and assumptions, strategic alignment, implementation issues, judgment and decision-making, organizational performance, compensation...

As the nature of IS outsourcing contracts has changed from simple cost saving projects to strategic initiatives, the focus of the control and measurement processes has also changed. However, cost savings are still the most important metric. We adapt the Balanced Scorecard framework to apply in...

In the global knowledge economy, creation, sustenance and application of knowledge has become the key differentiator of success. Many companies have realized that management of knowledge and the knowledge workers as a critical source of competitive edge than the traditional effective physical...

Purpose – The paper aims to look at the balanced scorecard (BSC) concept and discuss in what way it should be applied to higher education programs/institutions in the Indian context. Design/methodology/approach – The paper is based on extant literature on the balanced scorecard concept per...

This paper presents the Balanced Scorecard, a strategic control tool, which is quite famous globally. Its principle objective is to articulate the planning and control decisions. The Strategic Control and the Agency Theories constitute the foundation of this tool. But, in Northern Europe, some...

Studies of organizational performance have overwhelmingly relied on evidence gathered from private sector firms. Nevertheless, the past several years have witnessed increasing interest in enhancing effectiveness and efficiency in the public sector, in turn generating considerable investment in...

The evaluation and continuous improvement of the quality of teaching and learning in higher education is an issue of sustained concern. The Quality Assurance (QA) system in Sri Lanka is to ensure quality, continuous development and efficient performance of Sri Lankan higher education...