Performance measurement and the need for a balanced scorecard -- Getting started -- Mission, values, vision, and strategy -- Strategy maps -- Creating performance measures -- Setting targets and prioritizing initiatives -- Cascading the balanced scorecard to build organizational alignment --...

Companies are what they measure and the selection of good performance indicators is not an easy process. This monograph suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability. It focuses on the designing of a Performance Measurement System...

Einführung -- Ausgangslage für das Performance Measurement in Nonprofit-Betrieben -- Idee und Entwicklungsstufen des Performance Measurement -- Stand des Performance Measurement in Nonprofit-Organisationen aus empirischer Sicht -- Performance Measurement aus theoretischer Sicht --...