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Measuring corporate CRM strategy : its model, methodology and application
Kim, Hyung-su - In: Customer relations, (pp. 37-71). 2011
Persistent link: https://www.econbiz.de/10008988072
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Designing and developing compensation system : a balanced scorecard approach
Jha, Nivedita; Chheda, Jinal - In: Human resource management in the new economy, (pp. 119-129). 2010
Persistent link: https://www.econbiz.de/10008823695
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Internal performance measurement systems : problems and solutions
Jakobsen, Morten; Nørreklit, Hanne; Mitchell, Falconer - In: Journal of Asia Pacific business 11 (2010) 4, pp. 258-277
Persistent link: https://www.econbiz.de/10008841876
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Vorüberlegungen zur Entwicklung eines Internationalen Marketingcontrollings im Rahmen des Berliner Balanced Storecard Ansatzes
Schmeisser, Wilhelm; Clausen, Lydia - In: Herausforderungen der internationalen marktorientierten …, (pp. 351-383). 2011
Persistent link: https://www.econbiz.de/10008842223
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Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance
Wang, Chun-hsien; Lu, Iuan-yuan; Chen, Chin-bein - In: International journal of production economics 128 (2010) 1, pp. 413-426
Persistent link: https://www.econbiz.de/10008699612
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The effects of adopting the Balanced Scorecard on shareholder returns
Crabtree, Aaron D.; DeBusk, Gerald K. - In: Advances in accounting : a research annual 24 (2008) 1, pp. 8-15
Persistent link: https://www.econbiz.de/10008700124
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Measuring performance in R&NPD : the case of Whitehead Alenia Sistemi Subacquei : a Finmeccanica company
Bassani, Ciriaco; Lazzarotti, Valentina; Manzini, Raffaella - In: European journal of innovation management : EJIM 13 (2010) 4, pp. 481-506
Persistent link: https://www.econbiz.de/10008737902
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Designing a predictive performance measurement and control system to maximize customer relationship management success
Llamas-Alonso, María Rosa; Jiménez-Zarco, Ana Isabell; … - In: Journal of marketing channels : ... distribution … 16 (2009) 1, pp. 1-41
Persistent link: https://www.econbiz.de/10003839980
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Wertetreiber Einkauf : Wertehebel im Einkauf als Controllingaufgabe
Hug, Werner; Weber, Jürgen - 2011 - 1., Aufl.
Persistent link: https://www.econbiz.de/10008808804
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Praxiserfahrung mit der Einführung einer Balanced Scorecard
Moos, Gabriele - In: Steuerung von Sozial- und Gesundheitsunternehmen, (pp. 141-148). 2010
Persistent link: https://www.econbiz.de/10008808953