Wallace, ALA's own director of the Public Relations Office, cites some of the thousands of testimonials ALA has received about the fact that libraries — especially services to children and youth — change lives and often impact the nation's bottom line. Quotable celebrities, politicos, and...

Organizations would like to capture and merge the perceptions of key individuals into an organizational memory. Various cognitive mapping approaches have been used to identify and capture these perceptions. However, merging the cognitive maps of individuals into a collective cognitive map to...