This study uses artificial intelligence and big data technologies to develop a chatbot prototype for veterinary consultations. To understand pet owners' behavioral intentions to use the chatbot for veterinary consultations, we modify the technology acceptance model to develop a usage intention...

Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system is still unknown given that it has disrupted the...

The popularity of self-service technologies, particularly in the banking industry, more precisely with electronic banking channel services, has undergone a major change as individuals' lifestyles develop. This change has affected individuals' decisions about accepting any new Information...

Cloud computing hastens technology driven innovation by taking advantage of the speed, the cost-effectiveness, the efficiency and the security that such applications offer. By using cloud computing, public organizations can exploit the economies of scale and innovate both efficiency and rapidly....

Youth entrepreneurs in Malaysia are getting very little financial assistance despite the various funding options available for small and medium enterprises (SMEs). While financial institutions are the main sourceof external finance to SMEs, this financingoption is often not readily accessible to...

Purpose – The purpose of this paper is to explore whether librarians are familiar with technological innovations and are ready to accept them. The objectives are: to what extent does the Technology Acceptance Model (TAM) explain librarians' perceptions of mobile services (m‐services); and to...

Purpose – The purpose of this paper is to integrate the Theory of Planned Behavior (TPB), Technology Acceptance Model (TAM) and Palka et al. 's model to predict young Chinese consumers' mobile viral attitudes, intents and behavior. Design/methodology/approach – A paper survey was...

Purpose – The purpose of this paper is to explore the adoption, use, and performance of e-trade systems in South Korean businesses. Design/methodology/approach – The authors developed a modified Technology Acceptance Model extended through resourced-based view theory, to address the...

Purpose – This paper presents an extended technology acceptance model (TAM) with concepts from the innovation diffusion theory (IDT) and customers’ perceived risk, aiming to examine the factors affecting Greek customers’ intentions to adopt internet banking services. Furthermore, several...