Purpose – To explore the current literature base of critical success factors (CSFs) of ERP implementations, prepare a compilation, and identify any gaps that might exist. Design/methodology/approach – Hundreds of journals were searched using key terms identified in a preliminary literature...

Purpose – The purpose of this paper is to examine how a speculative animal behaviour modification experiment conducted over 100 years ago evolved into a scientific law of human behaviour that is now widely cited in managerial psychology texts and journals. The paper considers the implications...