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Payment willingness for VIP subscription in social networking sites
Li, Guofeng; Liu, Honglei; Li, Guoxin - In: Journal of business research : JBR 67 (2014) 10, pp. 2179-2184
Persistent link: https://www.econbiz.de/10010400093
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Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
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Switching behaviour of young adults in cellular service industry : an empirical study of Pakistan
Aslam, Wajeeha; Frooghi, Reema - In: Global business review 19 (2018) 3, pp. 635-649
Persistent link: https://www.econbiz.de/10011887875
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Developing lifelong customers in the mobile phone market : a South African case study
Mati, Keagile; Shambare, Richard - In: African journal of science, technology, innovation & … 8 (2016) 1/2, pp. 52-60
Persistent link: https://www.econbiz.de/10011723464
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Examining paid mobile application customer loyalty : the moderating effect of switching costs
Wu, Wen-Tsung; Chen, Chie-Bein; Chang, Chiao-Chen - In: Inventi impact: retailing & consumer services (2017) 2, pp. 77-94
Persistent link: https://www.econbiz.de/10011752829
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical evidence from Indian banking industry
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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Customer dependence and customer loyalty in traditional and modern format stores
Mishra, Hari Govind; Sinha, P. K.; Koul, Surabhi - In: Journal of Indian business research 9 (2017) 1, pp. 59-78
Persistent link: https://www.econbiz.de/10011761490
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Examining paid mobile application customer loyalty : the moderating effect of switching costs
Wu, Wen-tsung; Chen, Chie-bein; Chang, Chiao-chen - In: Business and Economic Research : BER 6 (2016) 2, pp. 100-117
Persistent link: https://www.econbiz.de/10011575439
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Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn; Quach, Sara - In: Journal of relationship marketing : innovations & … 15 (2016) 1/2, pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
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Heterogeneous switching costs
Biglaiser, Gary; Crémer, Jacques; Dobos, Gergely - In: International journal of industrial organization 47 (2016), pp. 62-87
Persistent link: https://www.econbiz.de/10011653806