Purpose – As business globalisation and internet usage continue to grow, the internet‐based version of data warehouse systems (DWS) is expected to improve traditional DWS. However applying the web‐based interfaces to client‐server‐based DWS structures may cause problems such as...

Cyberspace is no longer safe. From business organizations to countries, the requirements of information security and assurance have become one of the most important functions to ensure continued operations. The goal of this study is twofold. First, we introduce the information security policy of...

Mobile telephony penetration is a major indicator of mobile telephony diffusion. Taiwan had a mobile telephony penetration of 108% in 2002, ranking first in the world. This study analyzes this accelerated diffusion in terms of growth model and determinants of the diffusion rate. To eliminate the...

Soon after becoming a WTO member, Taiwan found the internationalisation and liberalisation in the financial industry ushered its domestic banks into a new era. In response to this global trend, all its banks strove to rely on customer relationship management (CRM) to enhance customer value (CV)....

In this paper, the phenomenon of the optimal management of requests of service in general networks is formulated as a control problem for a finite number of multiserver loss queues with Markovian routing. This type of problem may arise in a wide range of fields, e.g., manufacturing industries,...

The year 2000 (Y2K) remedy process is an ongoing business to be continued even after the rollover of the century. This is especially true for the organizations that fail to cope with the crisis properly. In this paper, major problems associated with the crisis are identified and key remedy...

Data warehousing is the technological trend for the corporate decision support process. This article investigates the current business environment of the data warehouse, including OLAP, data mining, data visualization and other technologies. This article also analyzes the importance of data...

The emerging wireless technology is now widely applied in the business world. This article addresses the services and technologies of wireless communications used in the business world. Its business applications, managerial issues, and future development are also addressed.

Enterprise resource planning (ERP) and supply‐chain management (SCM) have been growing in popularity across various industries. New initiatives in resources planning, electronic commerce and extended supply chain drive the trend among corporations towards integrating strategic business...